Shipping Policy
At Thrumina, we are pleased to offer FREE shipping on all orders to make your home security upgrade simple and stress free.
Order Processing Times
Once your order is placed, please allow 1–3 days for processing and dispatch. “Dispatched” means your order has been handed over to our shipping carrier and is on its way to your address.
During peak seasons and holidays, processing times may extend up to 7 days.
Estimated Shipping Times
Delivery times vary by location and begin after dispatch.
United States: 10–15 days
United Kingdom: 15–20 days
Australia: 15–24 days
Canada: 10–15 days
Worldwide: 15–20 days
Please note that shipping carriers may experience delays during peak periods. International shipments may also be subject to customs processing delays, which are outside our control.
Order Changes & Accurate Shipping Details
Please ensure all shipping details are complete and accurate at checkout. Incomplete or incorrect information may result in delays or order cancellation.
If our system detects an address issue, our support team will contact you within 3 business days. If we do not receive a response, we reserve the right to cancel your order.
If you notice an error in your shipping details, contact us within 24 hours of placing your order through our Contact Us page. We will do our best to assist, but changes cannot be guaranteed after this period.
Delayed Delivery
At Thrumina, we aim for timely delivery, but delays may occur due to carrier disruptions, weather conditions, customs processing, or transit issues.
We will work with the courier to resolve any issues and keep you informed. Thrumina is not responsible for delays caused by external factors beyond our control and cannot guarantee specific delivery dates.
Lost or Stolen Packages
Once your order is handed to the shipping carrier, we cannot control transit events.
If your package is lost or stolen, please contact us through our Contact Us page. We recommend filing a claim directly with the courier, as they may require additional documentation.
While Thrumina cannot be held liable for lost or stolen packages, we will assist and may offer a replacement depending on the situation.
Shipping Policy Changes
Thrumina reserves the right to update this Shipping Policy at any time without prior notice.
By purchasing from Thrumina, you agree to this Shipping Policy and any future updates.
For any questions, please contact us through our Contact Us page.