Refund & Return Policy

At Thrumina, your peace of mind matters — both in home security and in your purchase experience.

We stand behind the quality and performance of our smart security products and recommend using them for at least 14 days to experience their full benefits.

If after 14 days and within our 90-day money-back guarantee, you are not satisfied, please contact us through our Contact Us page for assistance.

Cancellation Policy

If you need to make changes or cancel your order, please contact us within 24 hours of placing it.

After 24 hours, your order may already be processing and modifications may not be possible. If a cancellation is approved within the 24-hour window, refunds will be processed within 7 business days.

90-Day Money-Back Guarantee

We are confident in the effectiveness of our home security solutions.

If you are not satisfied within 90 days of purchase, you may request a return under our money-back guarantee.

Please note:

  • Any shipping fees (if applicable) are non-refundable.

  • Products must be returned in accordance with our return instructions.

To begin a return, complete the form on our Contact Us page and include your:

  • Order Number
    OR

  • Name and Email Address used at checkout

Our support team will guide you through the return process.

Damaged Items

We take great care in packaging to prevent damage during transit.

An item is considered damaged if it is defective or physically broken. Minor dents or cosmetic packaging imperfections that do not affect the product itself are not classified as damage.

If you receive a damaged product, please contact us promptly with photo evidence so we can assist you.